Despite our efforts to ensure that everything runs as smoothly as possible, it could well be that something doesn’t go as well as it should. We have therefore set up the following complaints procedure:
1. Open it up for Discussion
It is very important to talk about the problem or complaint, preferably with the staff member who is involved, so that a solution can be found. You try to find the appropriate solution, together with the staff member.
2. Meeting with the Manager
If you are unable to find a solution, you can always take your complaint to the Manager. If you feel you can’t discuss your complaint with the staff member, or your complaint is about the service in general, you can always speak to the Manager.